Please read the following terms and conditions carefully before registering, accessing, browsing, downloading or using the Application. By accessing or using the Mobile Application (hereinafter “App”) or by using the Service (defined below), you agree to be bound by these terms and conditions set forth below including any additional guidelines and future modifications. If at any time you do not agree to these terms and conditions or do not wish to be bound by these terms and conditions, you may not access or use the Application and immediately terminate your use of the services.
Your Agreement to these Terms and Conditions for availing Service (as may be amended from time to time, the “Agreement”) is a legal contract between you being, an individual Customer, User of this Service, and SOFFICE GLOBAL TECHNOLOGIES PVT. LTD. (hereinafter “Soffice”) having its registered office at 37-93/51, Road No 4, Madhura Nagar, Neredmet X Roads, R K Puram Post, Secunderabad - 500056, Telangana, INDIA. All Services are rendered by Soffice through its platform under the brand name “CLICK&PAY”.
Click&Pay provides means to have cashless transactions via their App through which the Customer will be able to make payment using the Mobile Wallet Service. The Customer shall scan or fetch details of the Restaurant or any other such places (hereinafter “Merchants”), enter the bill amount and then make payment to complete the transaction (Hereinafter “SERVICE”).
Service can be used by you subject to your adherence with the terms and conditions set forth below including relevant policies. Click&Pay reserves the right, at its sole discretion, to revise, add, or delete portions of these terms and conditions any time without further notice. You shall re-visit the “Terms & Conditions” link from time to time to stay abreast of any changes that the “Site” may introduce.
The Services are not available to persons under the age of 18 or to anyone previously suspended or removed from the services by Click&Pay. By accepting these Terms & Conditions or by otherwise using the Services or the App, You represent that You are at least 18 years of age and have not been previously suspended or removed from the Services. You represent and warrant that you have the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement. You shall not impersonate any person or entity, or falsely state or otherwise misrepresent identity, age or affiliation with any person or entity.
You understand and agree that only the latest version of the App should be used. You agree to update/upgrade as and when the same is available in the App Store. You understand that if You do not install the latest version, the App may not function correctly and You may experience security and/or data flaws, for which we will not be liable under any circumstances.You understand that except for information, products or services clearly indicated as being supplied by the Click&Pay, we do not operate, control, or endorse any information, products or services on the Internet in anyway. You also understand that Click&Pay cannot and does not guarantee or warrant that files available for downloading through the App will be free of viruses, worms or other code that may be damaging. You are responsible for implementing procedures to satisfy your particular requirements and for accuracy of data input and output.
1. While making the cashless payment through the App (“Transaction”) you ensure that the contents of your purchase, the details of the Merchant are correct. You agree and understand that once you submit your Transaction it cannot be reversed. 2. You agree and understand that we are not responsible for any loss you suffer if you enter the incorrect details for your Transaction. 3. You agree and understand that we will process your instruction to debit your account in real time. 4. You must not assume that we have received your payment until you have received a payment confirmation notification from us. You agree and understand that we are not responsible for any loss or damage you suffer because you repeated a purchase and we repeated the debit.
1. You agree and understand that you are responsible for maintaining the confidentiality of your PIN including in any and all transactions by persons that you give access to or that otherwise use such PIN and any and all consequences of use or misuse of your PIN. 2. You agree to notify us immediately of any unauthorized use of your PIN or any other breach of security regarding the Services of which you have knowledge. 3. You understand that Click&Pay is not responsible for any issues when Customer’s mobile phone is lost/stolen. Customer shall directly call the customer service number to block the Click&Pay account.
By using the App you agree not to:
All transactions are final with no refund or exchange permitted. You are responsible for your purchase and obliged to ensure that the details input by You are correct. Once You submit your Transaction it cannot be reversed.
However, in case of issues in transactions such as a double charge, then you may inform us by sending an email to our customer services email address email@example.com. Please include in the email the following details - the mobile number, amount, merchant name, transaction ID. Click&Pay shall investigate the incident and if it is found that money was indeed charged to your card or bank account more than once then we shall contact the Merchant and based upon mutual consent we may refund the amount.
Click&Pay will handle the failed/pending transactions when the amount from the customer account is deducted, Click&Pay will consult the particular third party service and initiate the refund amount once there are no objections and clearance on transaction, the amount will be deposited to the customer account/wallet in 15 working days.
You agree and understand that Click&Pay offers cash backs as a promotional part where the crediting of the cash back into Customer wallet wholly depends upon the Company. Campaigns completely depend on time basis and can be changed at any point of time with/without intimation to the customer.
Credit/Debit card details will be shared with card issuer and third party service providers/save card details
Click&Pay shares your information like Name, DOB, and Email to Merchants as a part of promotional/campaigns where they will be interacting through mails giving you the best deals/loyalty.
By accepting the terms and conditions the Customer accepts that Click&Pay may send the alerts to the mobile phone number provided by the Customer while registering for the service or to any such number replaced and informed by the Customer. The Customer acknowledges that the alerts will be received only if the mobile phone is in 'On' mode to receive the SMS. If the mobile phone is in 'Off' mode then the customer may not get / get after delay any alerts sent during such period. The Customer acknowledges that the SMS service provided by Click&Pay is an additional facility provided for the Customer's convenience and that it may be susceptible to error, omission and/ or inaccuracy. In the event the customer observes any error in the information provided in the alert, Click&Pay shall be immediately informed about the same by the Customer and Click&Pay will make best possible efforts to rectify the error as early as possible. The Customer shall not hold Click&Pay liable for any loss, damages, claim, expense including legal cost that may be incurred/ suffered by the Customer on account of the SMS facility. The Customer acknowledges that the clarity, readability, accuracy, and promptness of providing the service depend on many factors including the infrastructure, connectivity of the service provider. Click&Pay shall not be responsible for any non-delivery, delayed delivery or distortion of the alert in any way whatsoever. By accepting the terms and conditions the Customer acknowledges and agrees that Click&Pay may call the mobile phone number provided by the customer while registering for the service or to any such number replaced and informed by the Customer, for the purpose of collecting feedback from the customer regarding their usage of services.
You agree that Click&Pay, in its sole discretion, for any or no reason, and without penalty, may suspend or terminate your account (or any part thereof) or your use of the App and remove and discard all or any part of your account, your user profile, or your recipient profile, at any time. Click&Pay may also in its sole discretion and at any time discontinue providing access to the App, or any part thereof, with or without notice. You agree that any termination of your access to the App or any account you may have or portion thereof may be effected without prior notice, and you agree that Click&Pay will not be liable to you or any third party for any such termination. Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies Click&Pay may have at law or in equity. Upon termination for any reason, you agree to immediately stop using the App.
In no event will Click&Pay or its contractors, agents, licensors, partners, suppliers be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to (i) this agreement, (ii) the services, the App or any reference App, or (iii) your use or inability to use the services, the App (including any and all materials), even if Click&Pay or a Click&Pay authorized representative has been advised of the possibility of such damages. In no event will Click&Pay or any of its contractors, directors, employees, agents, third party partners, licensors or suppliers’ total liability to you for all damages, liabilities, losses, and causes of action arising out of or relating to (i) this Agreement, (ii) the Services, (iii) your use or inability to use the Services or the App (including any and all Materials), or (iv) any other interactions with Click&Pay, however caused and whether arising in contract, tort including negligence, warranty or otherwise, exceed the amount paid by you, if any, for using the portion of the Services or the Site giving rise to the cause of action or One Thousand Rupees (Rs.1000), whichever is less.
You acknowledge and agree that Click&Pay has offered its products and services, set its prices, and entered into this agreement in reliance upon the warranty disclaimers and the limitations of liability set forth herein, that the warranty disclaimers and the limitations of liability set forth herein reflect a reasonable and fair allocation of risk between you and Click&Pay, and that the warranty disclaimers and the limitations of liability set forth herein form an essential basis of the bargain between you and Click&Pay. Click&Pay would not be able to provide the services to you on an economically reasonable basis without these limitations. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitations or exclusions may not apply to you. In such cases, Click&Pay’s liability will be limited to the fullest extent permitted by applicable law. This paragraph shall survive termination of this Agreement.
You agree to indemnify, save, and hold Click&Pay, its affiliates, contractors, employees, officers, directors, agents and its third party suppliers, licensors, and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to your use or misuse of the App, any violation by you of this Agreement, or any breach of the representations, warranties, and covenants made by you herein. Click&Pay reserves the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify Click&Pay, including rights to settle, and you agree to cooperate with Click&Pay’s defence and settlement of these claims. Click&Pay will use reasonable efforts to notify you of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of this Agreement.
To the fullest extent permissible pursuant to applicable law, Click&Pay and its third-party partners, licensors, and suppliers disclaim all warranties, statutory, express or implied, including, but not limited to, implied warranties of Merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. No advice or information, whether oral or written, obtained by you from Click&Pay or through the services or the site will create any warranty not expressly stated herein. You expressly acknowledge that as used in this section, the term “Click&Pay” includes Click&Pay’s officers, directors, employees, shareholders, agents, licensors, subcontractors and affiliated companies.
You expressly agree that use of the App is at your sole risk. It is your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the App or on the internet generally. We do not warrant that the service will be uninterrupted or error-free or that defects in the App will be corrected. The App and any data, information, third party software, reference sites, services, or software made available in conjunction with or through the App are provided on an “as is” and “as available,” “with all faults” basis and without warranties or representations of any kind either express or implied. Click&Pay, and its third party suppliers, licensors, and partners do not warrant that the data, Click&Pay software, functions, or any other information offered on or through the App or any reference sites will be uninterrupted, or free of errors, viruses or other harmful components and do not warrant that any of the foregoing will be corrected. Click&Pay and its third party suppliers, licensors, and partners do not warrant or make any representations regarding the use or the results of the use of the App or any reference sites in terms of correctness, accuracy, reliability, or otherwise.
You understand and agree that you use, access, download, or otherwise obtain information, materials, or data through the App or any reference sites at your own discretion and risk and that you will be solely responsible for any damage to your property (including your computer system and device) or loss of data that results from the download or use of such material or data. We do not authorize anyone to make any warranty on our behalf and you should not rely on any such statement. This paragraph shall survive termination of this Agreement. In no event will Click&Pay be liable for any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the App.
The App is owned and operated by Click&Pay and/or third party licensors. The visual interfaces, graphics, design, compilation, information, computer code (including source code and object code), products, software, services, and all other elements of the App provided by Click&Pay (the “Materials”) are protected by Indian copyright, trade dress, patent, and trademark laws, international conventions, and all other relevant intellectual property and proprietary rights, and applicable laws. As between you and Click&Pay, all Materials, trademarks, service marks, and trade names contained on the App are the property of Click&Pay and/or third party licensors or suppliers. You agree not to remove, obscure, or alter Click&Pay or any third party’s copyright, patent, trademark, or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through the Services. Except as expressly authorized by Click&Pay, you agree not to sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of the Materials. Click&Pay reserves all rights not expressly granted in this Agreement. If you have comments regarding the App or ideas on how to improve it, please contact customer service. Please note that by doing so, you hereby irrevocably assign to Click&Pay, and shall assign to Click&Pay, all right, title and interest in and to all ideas and suggestions and any and all worldwide intellectual property rights associated therewith. You agree to perform such acts and execute such documents as may be reasonably necessary to perfect the foregoing rights.
Click&Pay reserves the right to change, modify, add, or remove portions of this Agreement (each, a “change”) at any time by posting notification to the Site or otherwise communicating the notification to you. The changes will become effective, and shall be deemed accepted by you, 24 hours after the initial posting and shall apply immediately on a going-forward basis with respect to payment transactions initiated after the posting date. If you do not agree with any such modification, your sole and exclusive remedy is to terminate your use of the App. For certain changes, Click&Pay may be required under applicable law to give you advance notice, and Click&Pay will comply with such requirements.
Click&Pay may provide you with notices and communications by email, regular mail or postings on the App or by any other reasonable means. Except as otherwise set forth herein, notice to Click&Pay must be sent by courier or registered mail to the address provided above herein.
The failure of Click&Pay to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement will be effective only if in writing and signed by Click&Pay.
Click&Pay may elect to resolve any dispute, controversy or claim arising out of or relating to this Agreement or Service provided in connection with this Agreement by binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996. Any such dispute, controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in Hyderabad jurisdiction, India and judgment on the arbitration award may be entered in any court having jurisdiction thereof. Either you or We may seek any interim or preliminary relief from a court of competent jurisdiction in Hyderabad jurisdiction, India, necessary to protect the rights or the property of you or Click&Pay (or its agents, suppliers, and subcontractors), pending the completion of arbitration. Any arbitration shall be confidential, and neither You nor We may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of the arbitration award. All administrative fees and expenses of arbitration will be divided equally between you and us. In all arbitrations, each party will bear the expense of its own lawyers and preparation. The language of Arbitration shall be English.
Except as otherwise agreed by the parties or as described in the Arbitration section above, you agree that any claim or dispute you may have against Click&Pay must be resolved by a court located in Hyderabad jurisdiction, India. You agree to submit to the personal jurisdiction of the courts located within Hyderabad jurisdiction, India for the purpose of litigating all such claims or disputes. This Agreement shall be governed by the laws of India, without giving effect to any principles of conflicts of law.
If any provision of this Agreement is held to be unlawful, void, invalid or otherwise unenforceable, then that provision will be limited or eliminated from this Agreement to the minimum extent required, and the remaining provisions will remain valid and enforceable.
This Agreement, and any rights granted hereunder, may not be transferred or assigned by you without our prior written consent which may be withheld in our sole discretion, but may be assigned by us without restriction. Any assignment attempted to be made in violation of this provision shall be void and of no effect.
Upon termination of this Agreement, any provision which, by its nature or express terms should survive, will survive such termination or expiration as applied to transfers and relationship prior to such termination or expiration.
The heading references herein are for convenience purposes only, do not constitute a part of these Terms and Conditions, and will not be deemed to limit or affect any of the provisions hereof.
This is the entire agreement between you and Click&Pay relating to the subject matter hereof and will not be modified except in writing, signed by both parties, or by a change to this Agreement made by Click&Pay in accordance with the terms of this Agreement.
We commit to respecting your online privacy data. We further recognize your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. Information that is considered personal about you by us includes, but is not limited to, your name, address, email address or other contact information.
In order to use this App, you are required to register yourself by providing the following information which includes, but is not limited to:
(2) User Name;
(4) Mobile number;
(5) User operated 4-digit passkey;
(6) E-mail Address.
You further acknowledge that the App may contain information which is designated confidential by us and that you shall not disclose such information without our prior written consent. Your information is regarded as confidential and therefore will not be divulged to any third party, unless if legally required to do so to the appropriate authorities. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services and products.
There may be a number of services offered by external service providers that help you use our Apps. If you choose to use these optional services, and in the course of doing so, disclose information to the external service providers, and/or grant them permission to collect information about you, then their use of your information is governed by their private policy.
We share much of our data, including personally identifiable information about you, with our parent and/or subsidiaries that are committed to serving your online needs and related services, throughout the world. Such data will be shared for the sole purpose of enhancing your browsing experience. To the extent that these entities have access to your information, they will treat it at least as protectively as they treat information they obtain from their other members. It is possible that We and/or its subsidiaries, or any combination of such, could merge with or be acquired by another business entity. Should such a combination occur, you should expect that we would share some or all of your information in order to continue to provide the service. You will receive notice of such event (to the extent it occurs).
We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.
Following registration, you can review and change the information you submitted except your display name, during registration. If you change any information we may keep track of your old information. You can change your registration information such as: name, address, city, state, zip code, country, phone number, and profile. To remove your profile so that others cannot view it, contact our customer support team at firstname.lastname@example.org We will retain in our files information you have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce our terms and conditions. Further, such prior information is never completely removed from our databases due to technical and legal constraints, including stored 'back up' systems. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests.
data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the company. We do not recommend transfer of sensitive information and bank account details via the App. Users are recommended to do so offline, on the phone or via personal emails. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, "perfect security" does not exist on the Internet. You therefore agree that any security breaches beyond the control of our standard security procedures are at your sole risk and discretion.